+ Reply to Thread
Page 1 of 4
1 2 3 ... LastLast
Results 1 to 10 of 859

Thread: Check this out read from the bottom up ...Audatex at it's finest

Threaded View

  1. Check this out read from the bottom up ...Audatex at it's finest

    Robert,

    As bad as this vehicle is in your database I am absolutely amazed that this does not have far more urgency on it. I have been able to communicate almost daily with Chrysler and I have obtained an overwhelming amount of information regarding this issue. Your data is so skewered is could not even be classified as close. Your theory and process of establishing the data is even more concerning. This issue alone is costing claimants and insured thousands on each claim,

    With all your credentials displayed so proudly on your signature it only concerns me more that this is not being expedited.

    I anxiously await your resolution to this issue. I believe you will se how embarrassing this is especially for a provider like Audatex that develops its repair data from the inside out....

    Sincerely,


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Thursday, September 24, 2009 8:47 PM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark, To date we have been unable to obtain any information directly from Chrysler and are presently in process of locating a vehicle to perform a field audit on. We will reply back as soon as the audit is completed and any necessary adjustments have been made.

    Robert C. Sandkaut
    Manager Database U.S.
    RFR Coordinator
    ASE Master Collision Repair/Refinishing Technician
    ASE Repair/Estimating Specialist
    ASE Automobile Parts Specialist
    I-CAR Platinum Individual

    Audatex, a Solera Company
    15030 Avenue of Science suite 100
    San Diego CA, 92128
    858 724 1600

    www.audatex.us

    Intelligence. Built In.







    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Monday, September 21, 2009 9:58 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Dan,

    Have you heard anything?

    I am deep into this and can gaurantee you that Audatex has overlooked many items in this process.

    Please let me know where this stands

    Thanks


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Wednesday, September 09, 2009 11:40 AM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    If they send you any info, I would appreciate it if you can forward it to me, so I can compare what we get.

    thanks,
    Dan laurino







    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Wednesday, September 09, 2009 6:37 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Thanks Dan,

    Chrysler says your information is way off. Sending me some information.


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Wednesday, September 09, 2009 9:30 AM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    Received your inquiry, assigned to a technician for resolution on RFR# 302987.

    Thanks,
    Dan Laurino
    RFR Administrator

    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Tuesday, September 08, 2009 10:43 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Dan,

    Attached is a photo of the "lower panel" or "Rear Body Panel Reinforcement" as Audatex references it. Can you tell me how the right and left ends of the panel are accessed without cutting the entire rear apart? I think you can see at least one end in the picture for reference. Inside of the panel the welded floor pan is within 2 inches of the panel.

    I am not sure you and I are focused on the same situation and if you could call me or I could call you it might be better.

    By the way I researched Chrysler and there are no OEM service procedures for this panel on their website.


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Tuesday, September 08, 2009 1:00 PM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    We have reviewed the OEM service procedure for rear body panel replacement of (g/n's 335/315) and according to the procedure we have
    addressed all the required tasks necessary to complete the total operation. I have attached a labor report of theses two guide numbers which show the included task to remove the rear bumper assembly and allowing 4.9hrs of welding time for the two panels. At the present time based on this service
    procedure we feel the labor time is sufficient. No other changes warranted at this time.

    Thanks,
    Dan Laurino
    RFR Administrator

    --------------------------------------------------------------------------------
    From: Mcobb@accidentinspection.com [mailto:Mcobb@accidentinspection.com]
    Sent: Thursday, September 03, 2009 8:50 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: Request for Review


    Name/Contact: Mark Cobb
    Phone Number: 207-892-5795
    Client Name: Mark Cobb
    Fax:
    Street Address: 7 Heathwood Drive
    City: Windham
    State: ME
    Zip: 04062
    Client ID:
    Supplier PXN ID:
    Supplier Name:
    Vehicle Year/Make/Model: 2009 Dodge Caravan
    Audatex Vehicle ID and Options:
    VIN: 2D8HN44E69R539258
    Log number and Host:
    CD Worksheet Date:
    Insurance Company:
    Op Code: 22 E
    Guide Number: 335
    Time on Estimate: 7.2
    Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process
    Op Code: 25 E
    Guide Number: 315
    Time on Estimate: 2.1
    Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process this panel is actually in behind the 2 corner structures and the rear floor pan. Please advise as to what processes went into the 2.1 labor designation
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    General Comments or Request: I am requesting documentation for these 2 procedures. Please reply immediately Thank you

  2. Join Date
    Jan 2009
    Posts
    248

    Wow...

    This is solid gold.

    Do you know if the other two "information providers", excuse me, "guides" are any more accurate?

    "Now I am become Death, the destroyer of worlds." - J. Robert Oppenheimer 1945

  3. Join Date
    Jan 2009
    Posts
    1,350

    Hahahahahahahahaha....

    The only things accurate about the guides are two: They spell the name of their companies correctly....make that one.
    Roy Smalley,
    Texas

  4. None of them deal with it accurately but....

    only Audatex sells their system to work from the inside out. The other 2 do reference some additional items but I intend to do an inquiry to both to see how they respond........

    Fact is that Chrysler is going to use the info to present to their engineers for the next model change due to the excessive labor needed to get to this part...

    I would love to see this all put into a court room. These products are so flawed that any other item would result in product liability issues.....but again insurers have shielded themselves from consumers by pointing at shops as the ones that developed the costs.....But soon and I mean really soon these systems will be so integrated into the claims process that a good attorney could easily use them against an insurer in an action of fraudulently settling claims.....In my opinion of course.....

  5. Join Date
    Jan 2009
    Location
    Springfield IL.
    Posts
    237

    Wondering if you are aware - Chrysler is building the VW minivan as well. I would imagine that the structure is identical. Mark - I know you are not a fan but - would you mind if I sent this whole exchange on to the DEG?

  6. Go for it Wade....I have used that route

    but have seen it also travel painfully slow......

    It is way out of the box now.........But to be blunt and honest.....does anyone believe this was just ONE overlooked part?

  7. Join Date
    Feb 2009
    Location
    Pa.
    Posts
    224

    Yep..!

    That's it Bill. You're right on the money (or loss of) with every word.
    That's my 2 worth for now. ( maybe a couple ) ---- Fred, ---- fredkolesar@verizon.net

  8. I took it to Mitchell and Motors today

    Mitchells said 2.0 with upper panel removed......doesn't mention the other 8 panels that need to be removed to get to it....ongoing with them and should be interesting they too used the weld count line sheets to develop the numbers and as I was told the guy, yes one guy, that does the data entry and formulation of numbers must of used the Chrysler run sheets with all the hidden welds to develop those numbers....


    I can tell you right now these companies are ripe for the picking...you can't make this stuff up......but they are....right from the seat of their pants.....Mark your calendar........they are ripe for the picking

  9. Join Date
    Jan 2009
    Posts
    823

    Gee, where's the DEG when ya need them?

    Isn't this the type of information they have requested? But then again, one look at how this group is structured and who funds them, makes one question their effectiveness.

    http://degweb.org/Links.html

    Wow, and take a look at this cast of characters:

    http://degweb.org/Contact_Us.html

    Now someone remind me how many years we've been trying to bring issues to their attention without any substantial success??? Heck, by now I'm thinking of retiring. And some of these people are much older than me.
    "Better to die a hero, than live a coward."
    Charles Woods, father of slain SEAL Ty Woods

  10. Hadn't look lately....of course now I am more skeptical

    then ever before.....Isn't that the ASA board? These guys ever have time to repair a car these days?

    Who is Bud by the way? Anyone have any info on him?

+ Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts