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Thread: Check this out read from the bottom up ...Audatex at it's finest

  1. Check this out read from the bottom up ...Audatex at it's finest

    Robert,

    As bad as this vehicle is in your database I am absolutely amazed that this does not have far more urgency on it. I have been able to communicate almost daily with Chrysler and I have obtained an overwhelming amount of information regarding this issue. Your data is so skewered is could not even be classified as close. Your theory and process of establishing the data is even more concerning. This issue alone is costing claimants and insured thousands on each claim,

    With all your credentials displayed so proudly on your signature it only concerns me more that this is not being expedited.

    I anxiously await your resolution to this issue. I believe you will se how embarrassing this is especially for a provider like Audatex that develops its repair data from the inside out....

    Sincerely,


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

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    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Thursday, September 24, 2009 8:47 PM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark, To date we have been unable to obtain any information directly from Chrysler and are presently in process of locating a vehicle to perform a field audit on. We will reply back as soon as the audit is completed and any necessary adjustments have been made.

    Robert C. Sandkaut
    Manager Database U.S.
    RFR Coordinator
    ASE Master Collision Repair/Refinishing Technician
    ASE Repair/Estimating Specialist
    ASE Automobile Parts Specialist
    I-CAR Platinum Individual

    Audatex, a Solera Company
    15030 Avenue of Science suite 100
    San Diego CA, 92128
    858 724 1600

    www.audatex.us

    Intelligence. Built In.







    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Monday, September 21, 2009 9:58 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Dan,

    Have you heard anything?

    I am deep into this and can gaurantee you that Audatex has overlooked many items in this process.

    Please let me know where this stands

    Thanks


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Wednesday, September 09, 2009 11:40 AM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    If they send you any info, I would appreciate it if you can forward it to me, so I can compare what we get.

    thanks,
    Dan laurino







    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Wednesday, September 09, 2009 6:37 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Thanks Dan,

    Chrysler says your information is way off. Sending me some information.


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Wednesday, September 09, 2009 9:30 AM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    Received your inquiry, assigned to a technician for resolution on RFR# 302987.

    Thanks,
    Dan Laurino
    RFR Administrator

    --------------------------------------------------------------------------------
    From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
    Sent: Tuesday, September 08, 2009 10:43 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: RE: Request for Review


    Dan,

    Attached is a photo of the "lower panel" or "Rear Body Panel Reinforcement" as Audatex references it. Can you tell me how the right and left ends of the panel are accessed without cutting the entire rear apart? I think you can see at least one end in the picture for reference. Inside of the panel the welded floor pan is within 2 inches of the panel.

    I am not sure you and I are focused on the same situation and if you could call me or I could call you it might be better.

    By the way I researched Chrysler and there are no OEM service procedures for this panel on their website.


    Mark Cobb

    Cobb's Inc D/B/A Cobb's Collision Center

    Accident Inspection Services

    7 Heathwood Drive

    Windham, ME 04062

    207-892-5795

    207-892-5796 Fax





    ************************************************** **************

    Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

    ************************************************** ***************



    -----Original Message-----
    From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
    Sent: Tuesday, September 08, 2009 1:00 PM
    To: Mcobb@accidentinspection.com
    Subject: RE: Request for Review


    Mark,
    We have reviewed the OEM service procedure for rear body panel replacement of (g/n's 335/315) and according to the procedure we have
    addressed all the required tasks necessary to complete the total operation. I have attached a labor report of theses two guide numbers which show the included task to remove the rear bumper assembly and allowing 4.9hrs of welding time for the two panels. At the present time based on this service
    procedure we feel the labor time is sufficient. No other changes warranted at this time.

    Thanks,
    Dan Laurino
    RFR Administrator

    --------------------------------------------------------------------------------
    From: Mcobb@accidentinspection.com [mailto:Mcobb@accidentinspection.com]
    Sent: Thursday, September 03, 2009 8:50 AM
    To: AXUS RFR Group [Audatex - Americas]
    Subject: Request for Review


    Name/Contact: Mark Cobb
    Phone Number: 207-892-5795
    Client Name: Mark Cobb
    Fax:
    Street Address: 7 Heathwood Drive
    City: Windham
    State: ME
    Zip: 04062
    Client ID:
    Supplier PXN ID:
    Supplier Name:
    Vehicle Year/Make/Model: 2009 Dodge Caravan
    Audatex Vehicle ID and Options:
    VIN: 2D8HN44E69R539258
    Log number and Host:
    CD Worksheet Date:
    Insurance Company:
    Op Code: 22 E
    Guide Number: 335
    Time on Estimate: 7.2
    Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process
    Op Code: 25 E
    Guide Number: 315
    Time on Estimate: 2.1
    Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process this panel is actually in behind the 2 corner structures and the rear floor pan. Please advise as to what processes went into the 2.1 labor designation
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    Op Code:
    Guide Number:
    Time on Estimate:
    Reason For Request:
    General Comments or Request: I am requesting documentation for these 2 procedures. Please reply immediately Thank you

  2. Join Date
    Jan 2009
    Posts
    248

    Wow...

    This is solid gold.

    Do you know if the other two "information providers", excuse me, "guides" are any more accurate?

    "Now I am become Death, the destroyer of worlds." - J. Robert Oppenheimer 1945

  3. Join Date
    Jan 2009
    Posts
    1,350

    Hahahahahahahahaha....

    The only things accurate about the guides are two: They spell the name of their companies correctly....make that one.
    Roy Smalley,
    Texas

  4. None of them deal with it accurately but....

    only Audatex sells their system to work from the inside out. The other 2 do reference some additional items but I intend to do an inquiry to both to see how they respond........

    Fact is that Chrysler is going to use the info to present to their engineers for the next model change due to the excessive labor needed to get to this part...

    I would love to see this all put into a court room. These products are so flawed that any other item would result in product liability issues.....but again insurers have shielded themselves from consumers by pointing at shops as the ones that developed the costs.....But soon and I mean really soon these systems will be so integrated into the claims process that a good attorney could easily use them against an insurer in an action of fraudulently settling claims.....In my opinion of course.....

  5. Join Date
    Jan 2009
    Location
    Springfield IL.
    Posts
    237

    Wondering if you are aware - Chrysler is building the VW minivan as well. I would imagine that the structure is identical. Mark - I know you are not a fan but - would you mind if I sent this whole exchange on to the DEG?

  6. Go for it Wade....I have used that route

    but have seen it also travel painfully slow......

    It is way out of the box now.........But to be blunt and honest.....does anyone believe this was just ONE overlooked part?

  7. Join Date
    Jan 2009
    Location
    Springfield IL.
    Posts
    237

    I think it will be interesting to see if they "correct" the other (VW branded) vehicle as well. Heck it may be worth looking at whether there are differences where few should exist between the Nissan Titan and the Dodge counterpart as well.

  8. Join Date
    Jan 2009
    Posts
    1,350

    Goodness...

    I don't understand why you and Cobb are all aquiver about the issue of a single car or two. Have you ever, ever seen any that are actually correct that involves more than one operation?
    Roy Smalley,
    Texas

  9. In my case this was such a blatantly

    obvious spot where these issues can be pointed out. I laugh when we see overlap everyday but we never see an addition for multiple panel replacement.

    I love it when they put 2.0 here and 3.0 there but forget to add anything for the degree of difficulty when you are assembling multiple panels as opposed to the changing of that one panel...

    For me it was just about the customer paying me correctly but what arose was a chance to see if any legal types might finally see what a product defect we have going..

    And someday maybe they will realize how this product is being used to defraud the consumer and their right to recovery in a claim......

    Oh by the way....the fact that these data providers do not have direct contact with manufacturers should be a telling sign don't you think......Are there any lawyers out there reading this stuff....that's right we have

    DATA PROVIDERS THAT ARE DEVELOPING CLAIMS SETTLEMENT SOFTWARE BASED ON FICTIOUS DATA....................WAKE UP SOMEONE......
    Last edited by Mark Cobb -ME; 09-27-2009 at 01:58 PM.

  10. Join Date
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    Posts
    1,350

    Amazin ain't it?
    Roy Smalley,
    Texas

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