Check this out read from the bottom up ...Audatex at it's finest

[Mark Cobb -ME]

Robert,

As bad as this vehicle is in your database I am absolutely amazed that this does not have far more urgency on it. I have been able to communicate almost daily with Chrysler and I have obtained an overwhelming amount of information regarding this issue. Your data is so skewered is could not even be classified as close. Your theory and process of establishing the data is even more concerning. This issue alone is costing claimants and insured thousands on each claim,

With all your credentials displayed so proudly on your signature it only concerns me more that this is not being expedited.

I anxiously await your resolution to this issue. I believe you will se how embarrassing this is especially for a provider like Audatex that develops its repair data from the inside out....

Sincerely,


Mark Cobb

Cobb's Inc D/B/A Cobb's Collision Center

Accident Inspection Services

7 Heathwood Drive

Windham, ME 04062

207-892-5795

207-892-5796 Fax





************************************************** **************

Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

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-----Original Message-----
From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
Sent: Thursday, September 24, 2009 8:47 PM
To: Mcobb@accidentinspection.com
Subject: RE: Request for Review


Mark, To date we have been unable to obtain any information directly from Chrysler and are presently in process of locating a vehicle to perform a field audit on. We will reply back as soon as the audit is completed and any necessary adjustments have been made.

Robert C. Sandkaut
Manager Database U.S.
RFR Coordinator
ASE Master Collision Repair/Refinishing Technician
ASE Repair/Estimating Specialist
ASE Automobile Parts Specialist
I-CAR Platinum Individual

Audatex, a Solera Company
15030 Avenue of Science suite 100
San Diego CA, 92128
858 724 1600

www.audatex.us

Intelligence. Built In.







--------------------------------------------------------------------------------
From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
Sent: Monday, September 21, 2009 9:58 AM
To: AXUS RFR Group [Audatex - Americas]
Subject: RE: Request for Review


Dan,

Have you heard anything?

I am deep into this and can gaurantee you that Audatex has overlooked many items in this process.

Please let me know where this stands

Thanks


Mark Cobb

Cobb's Inc D/B/A Cobb's Collision Center

Accident Inspection Services

7 Heathwood Drive

Windham, ME 04062

207-892-5795

207-892-5796 Fax





************************************************** **************

Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

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-----Original Message-----
From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
Sent: Wednesday, September 09, 2009 11:40 AM
To: Mcobb@accidentinspection.com
Subject: RE: Request for Review


Mark,
If they send you any info, I would appreciate it if you can forward it to me, so I can compare what we get.

thanks,
Dan laurino







--------------------------------------------------------------------------------
From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
Sent: Wednesday, September 09, 2009 6:37 AM
To: AXUS RFR Group [Audatex - Americas]
Subject: RE: Request for Review


Thanks Dan,

Chrysler says your information is way off. Sending me some information.


Mark Cobb

Cobb's Inc D/B/A Cobb's Collision Center

Accident Inspection Services

7 Heathwood Drive

Windham, ME 04062

207-892-5795

207-892-5796 Fax





************************************************** **************

Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

************************************************** ***************



-----Original Message-----
From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
Sent: Wednesday, September 09, 2009 9:30 AM
To: Mcobb@accidentinspection.com
Subject: RE: Request for Review


Mark,
Received your inquiry, assigned to a technician for resolution on RFR# 302987.

Thanks,
Dan Laurino
RFR Administrator

--------------------------------------------------------------------------------
From: Mark Cobb [mailto:Mcobb@accidentinspection.com]
Sent: Tuesday, September 08, 2009 10:43 AM
To: AXUS RFR Group [Audatex - Americas]
Subject: RE: Request for Review


Dan,

Attached is a photo of the "lower panel" or "Rear Body Panel Reinforcement" as Audatex references it. Can you tell me how the right and left ends of the panel are accessed without cutting the entire rear apart? I think you can see at least one end in the picture for reference. Inside of the panel the welded floor pan is within 2 inches of the panel.

I am not sure you and I are focused on the same situation and if you could call me or I could call you it might be better.

By the way I researched Chrysler and there are no OEM service procedures for this panel on their website.


Mark Cobb

Cobb's Inc D/B/A Cobb's Collision Center

Accident Inspection Services

7 Heathwood Drive

Windham, ME 04062

207-892-5795

207-892-5796 Fax





************************************************** **************

Please Note The information in this E-mail message is legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender. Thank you

************************************************** ***************



-----Original Message-----
From: AXUS RFR Group [Audatex - Americas] [mailto:RFRGroup@audatex.com]
Sent: Tuesday, September 08, 2009 1:00 PM
To: Mcobb@accidentinspection.com
Subject: RE: Request for Review


Mark,
We have reviewed the OEM service procedure for rear body panel replacement of (g/n's 335/315) and according to the procedure we have
addressed all the required tasks necessary to complete the total operation. I have attached a labor report of theses two guide numbers which show the included task to remove the rear bumper assembly and allowing 4.9hrs of welding time for the two panels. At the present time based on this service
procedure we feel the labor time is sufficient. No other changes warranted at this time.

Thanks,
Dan Laurino
RFR Administrator

--------------------------------------------------------------------------------
From: Mcobb@accidentinspection.com [mailto:Mcobb@accidentinspection.com]
Sent: Thursday, September 03, 2009 8:50 AM
To: AXUS RFR Group [Audatex - Americas]
Subject: Request for Review


Name/Contact: Mark Cobb
Phone Number: 207-892-5795
Client Name: Mark Cobb
Fax:
Street Address: 7 Heathwood Drive
City: Windham
State: ME
Zip: 04062
Client ID:
Supplier PXN ID:
Supplier Name:
Vehicle Year/Make/Model: 2009 Dodge Caravan
Audatex Vehicle ID and Options:
VIN: 2D8HN44E69R539258
Log number and Host:
CD Worksheet Date:
Insurance Company:
Op Code: 22 E
Guide Number: 335
Time on Estimate: 7.2
Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process
Op Code: 25 E
Guide Number: 315
Time on Estimate: 2.1
Reason For Request: This panel requires removal of other parts to complete. I would like to know if there has been a time study and what other parts need to be removed in order to complete this process this panel is actually in behind the 2 corner structures and the rear floor pan. Please advise as to what processes went into the 2.1 labor designation
Op Code:
Guide Number:
Time on Estimate:
Reason For Request:
Op Code:
Guide Number:
Time on Estimate:
Reason For Request:
Op Code:
Guide Number:
Time on Estimate:
Reason For Request:
General Comments or Request: I am requesting documentation for these 2 procedures. Please reply immediately Thank you

[Advocate]

This is solid gold.

Do you know if the other two "information providers", excuse me, "guides" are any more accurate?

"Now I am become Death, the destroyer of worlds." - J. Robert Oppenheimer 1945

[Roy Smalley]

Hahahahahahahahaha....

The only things accurate about the guides are two: They spell the name of their companies correctly....make that one.

[Mark Cobb -ME]

only Audatex sells their system to work from the inside out. The other 2 do reference some additional items but I intend to do an inquiry to both to see how they respond........

Fact is that Chrysler is going to use the info to present to their engineers for the next model change due to the excessive labor needed to get to this part...

I would love to see this all put into a court room. These products are so flawed that any other item would result in product liability issues.....but again insurers have shielded themselves from consumers by pointing at shops as the ones that developed the costs.....But soon and I mean really soon these systems will be so integrated into the claims process that a good attorney could easily use them against an insurer in an action of fraudulently settling claims.....In my opinion of course.....

[Wade Ebert]

Wondering if you are aware - Chrysler is building the VW minivan as well. I would imagine that the structure is identical. Mark - I know you are not a fan but - would you mind if I sent this whole exchange on to the DEG?

[Mark Cobb -ME]

but have seen it also travel painfully slow......

It is way out of the box now.........But to be blunt and honest.....does anyone believe this was just ONE overlooked part?

[Wade Ebert]

I think it will be interesting to see if they "correct" the other (VW branded) vehicle as well. Heck it may be worth looking at whether there are differences where few should exist between the Nissan Titan and the Dodge counterpart as well.

[Roy Smalley]

I don't understand why you and Cobb are all aquiver about the issue of a single car or two. Have you ever, ever seen any that are actually correct that involves more than one operation?

[Mark Cobb -ME]

obvious spot where these issues can be pointed out. I laugh when we see overlap everyday but we never see an addition for multiple panel replacement.

I love it when they put 2.0 here and 3.0 there but forget to add anything for the degree of difficulty when you are assembling multiple panels as opposed to the changing of that one panel...

For me it was just about the customer paying me correctly but what arose was a chance to see if any legal types might finally see what a product defect we have going..

And someday maybe they will realize how this product is being used to defraud the consumer and their right to recovery in a claim......

Oh by the way....the fact that these data providers do not have direct contact with manufacturers should be a telling sign don't you think......Are there any lawyers out there reading this stuff....that's right we have

DATA PROVIDERS THAT ARE DEVELOPING CLAIMS SETTLEMENT SOFTWARE BASED ON FICTIOUS DATA....................WAKE UP SOMEONE......

[Roy Smalley]

Amazin ain't it?