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Thread: State Farm and peeled roof

  1. Join Date
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    Roy, Was State Farm a party of the suit and if so what was the finding?

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    They were but just a few weeks ago they were removed...some legal deal. It is covered in the industry rags. The plaintiffs were awared $35 mil or so but appeal is certain I should think. To remove the insurer was a no brainer really......the insurer didn't repair the car. Certainly they affected the process but once you perform the service, it is yours. That side of the coin....why they are not paid is another deal altogether and a very treacherous slope. Most have no idea how to proceed in today's environment. Any future cases taking on any insurer, particularly SF, even assuming the plaintiffs built a strong well documented case, is going to be a long up hill battle I think...I can't imagine the court's attitude changing.......

    It would be interesting if the repairer,Eagle (or their insurer), turned around and sued SF for their losses......or if the plaintiff decided the same thing. Don't think they are not considering just that....... Glad I am no longer in that mess.
    Roy Smalley,
    Texas

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    I can understand why SF was removed, as just because they offered to pay for glueing the roof on, they are not the party that has the authority to order the work.

    The real people that are being intimidated are the owners of the damaged cars, and in return, the body shops that feel that the customer will not come back because they are to frightened that they may be canceled by their good friends.

    I never repair a vehicle in a manner that I do not feel is in the owners best interest . Most appraisers tell me that their job is to write an estimate according to their "bosses" guidelines. They also state that if I have any problems with the est. to give them a call.

    In the very rare occasion that an appraiser refuses to agree with me, I state that this is the way that I am going to repair it at the customer's request, and it is up to them to explain to the customer why the ins. co. refuses to pay the invoice.

    And to all body shop owners I will say, why are you so afraid that your customer won't come back?
    How many repeat accident customers do you really have. And do you want them for a customer if you can't make money repairing their cars?
    Last edited by Roger Walling; 10-09-2017 at 08:48 AM.

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    I want to see someone ask a Satan Farm representative at SEMA, in a forum where they cannot dodge answering the question, "Does State Farm recognize that repairing a vehicle according to OEM repair procedure is the only acceptable way to restore a vehicle to pre-accident condition and will State Farm commit to reimbursing shops accordingly?"If they answer with the usual answer, "We will consider this on a case by case basis", ask , "Under what circumstances would deviation be acceptable?"

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    Bill...

    I nominate:

    Tony Lombardozzi
    Aaron Schulenburg
    John Mosley
    Steve Behrend



    I remember a CIC meeting, admitedly a long time ago, when USAA was asked a very similar question. By me. No answer and you would have thought by the general reception, I had a bad case of idiocy.
    Roy Smalley,
    Texas

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    I second that nomination. Someone needs to pin down several insurance companies publicly and expose them.

  7. Join Date
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    Many years ago an insurance company sent a letter to all Ma. body shops detailing just how they would be dealing with body shops and the practices that they would accept.

    I wrote back to the claims manager and told them that I will not accept their policy and I would continue with running my shop in the manner that I wished.

    Many years later, an appraiser came into my shop and he was the same manager that I had sent the letter to. He said that he remembered my letter and that I was the only one to send a letter refusing to abide by their policy, and that if every shop had written that type of letter to them, they would have never be able to go ahead with the policy.

    He actually agreed with my philosophy and congratulated me for standing up to them.

    The same body shops that ate shit that day are the ones that are crying now.

  8. Join Date
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    They are crying because they are still eating shit. It has to leave a bad taste in your mouth.

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    the story moves along.......The plaintiff attorney is now a 'cause celebre', claiming his pursuit of insurers is a bell ringer for massive change in the industry. I enjoy the rhetoric but how many attorneys have we seen that were going to change the world? Now I guess $30mm is the number he achieved but will that number survive challenge? So the OEM's are going to provide the standard for the kind of repairs they require? And the insurers are going to just fall over? Naw that ain't gonna happen. And I will tell you why. None of this will make a bit of difference as long as the insurance industry has complete hold on the purse strings. But good luck with taking on the big boys.

    And good luck with 'consultants' and their remedies.......no one seems to break the mold. Same old same old within the current framework. Can't seem to break out where they can. Tony is teaching about the only thing I am aware of that comes close, and that is taking over the purse strings for your own business. Unfortunately for all though, as long as a shop communicates with an insurer and uses their programs to determine cost/price, nothing will really change.

    I have heard thru the grapevine that Eagle is shutting down their collision division. I have always wondered if dealership principals, heads of investment groups that are aggregating repairers really understand what they are stepping in? Perhaps Eagle's just figured out that going along to get along can take the whole enchilada......and be left with a big case of hearburn anyhow. The world goes round and round......

    just my opinions.......
    Last edited by Roy Smalley; 12-08-2017 at 11:28 PM.
    Roy Smalley,
    Texas

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    From the scuttlebutt am hearing, more than one insurance company is moving to the Open Shop program, requiring that the repair shop selected by the vehicle owner write the estimate, take the photos and assume any other administrative duties, obviously at their expense. The estimates submitted are then scrubbed by a third party vendor and any supplements are handled likewise. That allows the insurance company to continue to control the process, their fingerprints nowhere to be found. They are positioning themselves to be distanced as far as possible form any suggestion of liability on their part. The scheme will never stop, it will simply morph into another scheme.

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