The Consumer Federation of America has stepped into the fray on the use of claims software to "manipulate" and "reduce" claims payouts.

See the report here: http://www.consumerfed.org/pdfs/Stud...ms06-04-12.pdf

The federation also offers tips on filing an auto insurance claim at : http://www.consumerfed.org/pdfs/Auto...t-12-14-11.pdf

The CFA reportedly delved into documents from lawsuits to reveal the ways in which data can be manipulated by the insurers.
The federation stated that this should be a "wake-up call" to state insurance regulators to take a closer look at claims-evaluation software and the way insurers use the programs.