An idea for Biggs & his APN members...

[Pam]

...What if you were to include copies of all the various DRP agreements that your member-shops participate in right on your APN website? This way you and your members can actually provide complete transparecy to the consumers you are serving.

Heck, we can all pitch in and get you copies of them just in case your DRP-APN member shops fear retribution from their insurance partners for sharing them.

Whadya think? :D

[Darin]

Great Idea.

If these agreements are so good for the consumer, why don't the insurer include a copy of the DRP agreement with the policy.

[Pam]

..And something we have always wondered. If these "agreements" are so good for the consumer, then why aren't they available for consumers to review? Perhaps Scott's APN, made up of consumer-minded shops, could be the first to list them?


To quote you:


“The strategy we suggested is still advisable except the DRP's have all evolved into cost containment systems and have obviouosly (sic) stepped over the line from a customer service program in the mid 1990 (sic) to unfair trade practices and blatant violations of consumer protection laws today.”


I think we can all agree with the underlined part. However, shouldn’t it follow that any shop participating in a DRP today may be guilty of stepping “over the line from a customer service program… to unfair trade practices and blatant violations of consumer protection laws”?

Furthermore, wouldn’t it likewise follow that any self-professed “consumer-oriented” network of repair facilities wouldn’t allow DRPs as members or affiliates? After all, a network service can’t be “consumer-oriented” if it knowingly solicits participating shops from businesses that routinely step “over the line from a customer service program… to unfair trade practices and blatant violations of consumer protection laws”, can it?

In fact, wouldn’t a self-proclaimed “consumer-oriented” network of repair facilities have a duty to ensure that no DRPs were servicing the consumers that relied upon its assertion of being “consumer-oriented”? And if this “consumer-oriented” network of repair facilities ignored this “duty”, wouldn’t it likewise be stepping “over the line from a customer service program… to unfair trade practices and blatant violations of consumer protection laws”?

Hey, just askin’…

[Biggs]

I will happily publish these for a wide variety of reasons. We can put them on the consumer advocacy site: www.collisioncare.org

[MarkFP]

We will start to upload and send you the address. Anyone who wants to contribute a DRP contract that they may have please e-mail to me at:

pierson@princetonautobody.com

[Mark Cobb -ME]

Biggs are you saying they will be accessible from your site in a plain and easy manner for all to view?

[Advocate]

Let's see see you highlight them on APN's web site; clearly indicating that particpating DRP shops may engage in "unfair trade practices and blatant violations of consumer protection laws." (Your words. :D ) It is the least a "consumer-oriented" site would do.

[Mark Cobb -ME]

don't have the round, spherical components to do so.....


Click here at this link........ASA can do good work once in a while.....

http://www.accidentinspection.com/ASADirectRepairSurvey.mht

:eek:

[Biggs]

Sure, why not?